Product Support and Warranty
Asylum Research is committed to providing the best possible service and support for our MFP-3D™ and Cypher™ atomic force microscopes. Fast, effective technical support and expert applications advice is provided at no charge for the life of your AFM. Every Asylum AFM comes with a comprehensive no-cost warranty and is built for exceptional reliability. Our objective is to maximize your productivity and minimize your cost of ownership.
The Lowest Cost of Ownership of Any Atomic Force Microscope
- Superior productivity through system reliability, ease of use and exceptional data quality
- Free hardware technical support for the life of your AFM
- Free OnSight Remote Support so we can view, control and diagnose your AFM over the Internet
- Free applications support from expert AFM scientists for the life of your AFM
- The finest applications and technical support anywhere with the fastest response and solution turnaround
- < 8 working hrs. average response time
- < 24 hrs. average solution/diagnosis time
- < 48 hrs. average in-factory repair/replace time with no administration fees
- Comprehensive warranty coverage for the first one or two years (depending on model)
- Low cost extended warranties for predictable cost of ownership in the future
- Modular, upgradeable instrument designs
- Free software version updates and upgrade support
- On-Line User Forum for sharing tips and solutions
- Asylum AFMs are almost maintenance-free. Not even routine scanner calibration is required.
Industry Leading Warranties
- Flagship AFM systems (all Cypher AFMs, MFP-3D Infinity, and the MFP-3D-BIO): 2 years
- Lower-cost AFM systems (MFP-3D Origin, MFP-3D Origin+): 1 year
- Asylum accessories: 1 year or 2 years if purchased with a flagship AFM system.
- Third-party accessories: Original manufacturer’s warranty (terms vary)
Asylum provides the best warranties in the AFM industry. The warranties cover all parts and labor, return shipping, and any required travel expenses, for problems occurring due to normal usage, making Asylum AFMs the lowest in cost of ownership. Because of our robust, reliable systems, you can be sure that the cost of ownership will remain low even beyond the warranty period. In the unlikely event that a repair is needed, you can be assured of the fastest turnaround time in the industry. Extended system warranties are priced fairly and competitively for additional predictability in the long term.