Support and Service Agreements

World-Class Support for Your Asylum Research AFM

Oxford Instruments offers comprehensive support and service agreements to help you achieve the very best results from your Asylum Research Atomic Force Microscope. Much more than just an extended warranty, these packages provide peace of mind that your AFM is operating at peak performance and offer training opportunities for both new and advanced users.

Free Technical Support

Immediate help is available 24/7 online where our automated troubleshooting wizard can help with common issues. Your local service team is also available weekdays by email or phone for technical support and basic applications advice.

Predictable Cost of Ownership

Asylum AFMs include comprehensive one year warranties. After that, a support and service agreement will provide peace of mind and predictable repair costs.

Ensure the Peak Performance of Your AFM

Annual system certification will make you more confident in your results. A field service engineer will evaluate your AFM, suggest maintenance, and certify that your system is fully calibrated and performing within its target specifications.

Learn from Asylum AFM Experts

Work together with an Asylum application scientist using online screen sharing. Simply schedule a session, whether it’s learning a new technique, consulting on your experiment, or help with data analysis. This service is ideal for topics that exceed the scope of our complimentary support.