AFM Systems
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Part of the Oxford Instruments Group
Immediate help is available 24/7 online where our automated troubleshooting wizard can help with common issues. Your local service team is also available weekdays by email or phone for technical support and basic applications advice.
Asylum AFMs include comprehensive one year warranties. After that, a support and service agreement will provide peace of mind and predictable repair costs.
Annual system certification will make you more confident in your results. A field service engineer will evaluate your AFM, suggest maintenance, and certify that your system is fully calibrated and performing within its target specifications.
Work together with an Asylum application scientist using online screen sharing. Simply schedule a session, whether it’s learning a new technique, consulting on your experiment, or help with data analysis. This service is ideal for topics that exceed the scope of our complimentary support.
| Extended Warranty |
Signature Agreement | Premier Agreement | |||||||||
| Technical Support 24/7 online troubleshooting wizard 24/7 online probe selection guide 24/7 online customer message forum Weekday support by email and phone |
✔️ | ✔️ | ✔️ | ||||||||
| Repairs Most repairs can be made in our regional offices for fastest turnaround time. Complex repairs may require return to our factory. |
No charge repairs Target repair time <5 days |
30% rate discount Target repair time <5 days |
No charge repairs Target repair time <3 days | ||||||||
| System Certification We will evaluate your AFM, recommend repairs or maintenance, and prepare a report certifying the calibration and performance specifications. |
Charged at standard rates | ✔️ (remote) |
✔️ (On-Site) | ||||||||
| Advanced Applications Consulting One-on-one advanced consultation by phone or video conference with one of our applications scientists on the topic of your choice. |
Charged at standard rates | ✔️ (4 hours) |
✔️ (8 hours) | ||||||||
| Training course for new users (dates vary) | Charged at standard rates | 30% discount | No charge (one seat) | ||||||||
| System Upgrades Free upgrades to Igor-based software (not including new paid features and upgrades to the Igor Pro software itself) |
✔️ | ✔️ | ✔️ | ||||||||
| Minor updates to Ergo software (within the same version already purchased) | ✔️ | ✔️ | ✔️ | ||||||||
| Major version upgrades to Ergo software (includes the base package and any optional packages that have been purchased separately) | Charged at list price per package | 30% discount | No charge | ||||||||
| Computer upgrade discount for customers who purchase three consecutive years of a support and service agreement after the initial warranty period. | Charged at list price | 30% discount | No charge | ||||||||
Notes: See brochure for more details and terms and conditions.
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